FAQS
General Questions
FAQS
Why Rice Straw
Here are so many reasons to use our straws. Let's try to be brief in the response!
Our straws are unique in the market. In terms of composition, they are 100% natural, unlike other types of straws. If you value a different drinking experience, you have to try The Rice Straw at least once. Natural colors, various shapes. It's not possible within our portfolio not to pair excellently with the drink you are serving to your customer. Moreover, impressing a customer with a simple straw may not seem important, but it is.
Most of our customers give us extremely positive feedback, including many customers who end up praising our straws because of their ecological nature and the design of The Rice Straw. In the end, we end up enhancing the customer experience from "a simple drink to the most innovative cocktail."
Main Advantages of Rice Straw
We always maintain a permanent stock.
In Portugal, we deliver within 2 business days, and for international orders, we offer very competitive delivery times. Our VAT (IVA) rate is 6%.
Our top priority is to maintain an excellent relationship with our customers, and we are always available to assist with any situation.
Mission and Purpose
"Feels Good, Feels Right! One sip at a time." - Creating a different experience.
Making people feel like they are making the right choice and experiencing the moment. We want to reach as many people as possible who can try our straws.
How long they remain intact
The most practical answer would be 2 hours. However, we'd like to emphasize that sometimes it may not be possible.
Our straws always hold up for at least 45 minutes in a beverage. The durability can vary depending on sun exposure and heat. After the first 30 minutes, they remain intact. Up to the first hour and beyond the initial 30 minutes, they might soften slightly but are still effective for continued use. After the first hour, it really depends on the sun and heat to make it to the full two hours.
But between us, who drinks a beverage for that long 😊?
Rice Straw vs. Competitors
Plastic and biodegradable plastic - they pollute the environment, cannot be recycled, and their use is prohibited in the European Union. Due to sustainability concerns, using plastic straws today can potentially give a "bad" image to your establishment.
Paper - A recent study has suggested that its use may also be prohibited. It contains various chemicals called PFAS that are harmful to human health. Several reputable entities that use paper straws are facing legal actions. If you'd like to learn more about this issue, we can provide a link directly.
In terms of quality, paper straws often fail to satisfy most customers, as they become soft very quickly, leading to a less positive experience. Additionally, their design often doesn't complement the drink.
Pasta - Contains gluten and is only available in one color.
Other sustainable alternatives - Many of them tend to break easily, none of them offer the rigidity and efficiency of The Rice Straw.
Bamboo/Metal - They require washing, which may not be practical for businesses, and often customers prefer single-use straws.
Health & Alergies
FAQS
Can people eat the straw
Our straws are labeled and properly certified for food contact but are not intended to be consumed as food.
Any Alergies to be concern
No, unless someone is allergic to rice 😊.
Shipping & Clients
FAQS
What type of clients do you have
We work with various types of clients, including restaurants, hotels, bars, and beach clubs.
Can I Resell your Product
Yes, in Portugal, our brand directly distributes to customers.
Outside of Portugal, we have the ambition to partner with various distributors and offer exclusivity by territory.
Do you Ship Worldwide
Yes we do but outside Europe please contact us. For more information check our Shipping Policy
Funny Note
Although straws may not be at the top of the priority list for restaurants, hotels, bars, and others in the hospitality industry, sometimes it's the small details that make the difference.
Working with us allows you to enhance the presentation of your beverages, improve the customer experience, and project a sustainable image for your establishment 😊.
Give our straws a try, and we're confident you'll love them!